h33zk respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform.
h33zk operates an online betting and casino platform accessible at https://h33zk.cam. We are committed to protecting the privacy and security of all personal information provided to us by our members. This Privacy Policy applies to all individuals who register an account, make a deposit, place a bet, or otherwise interact with the h33zk platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail on matters relating to account usage, betting rules, and contractual obligations, while this Privacy Policy governs data protection matters.
h33zk reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, technological capabilities, or applicable legal requirements. The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage members to review this Privacy Policy periodically.
For the purposes of this Privacy Policy and applicable data protection regulations, the data controller responsible for your personal information is h33zk, operating under an international gaming licence. All data protection inquiries, access requests, and complaints should be directed to our Data Protection Officer at the contact details provided in Section 13 of this document.
h33zk is the entity that determines the purposes and means of processing your personal data. We ensure that all processing activities are conducted in accordance with applicable data protection laws and international best practices for online gaming operators.
h33zk collects and processes several categories of personal data to operate the platform, verify member identity, process transactions, prevent fraud, and comply with regulatory obligations. The categories of data we collect include:
h33zk processes your personal data for the following purposes:
To create, maintain, and administer your member account; to authenticate your identity when you log in; to process password resets and security updates; to maintain accurate account records.
To verify your identity and age (21+ requirement); to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory obligations; to prevent identity fraud, account takeover, and underage gambling.
To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja; to reconcile payment records with our banking and e-wallet partners; to investigate payment disputes and chargebacks.
To provide access to sportsbook, live casino, slots, togel (Indonesia's traditional numbers lottery), and crash game products; to maintain platform stability and performance; to troubleshoot technical issues; to optimize the user experience based on usage patterns.
To detect and prevent fraudulent transactions, bonus abuse, collusion, multi-accounting, and other prohibited conduct; to monitor betting patterns for signs of match-fixing, arbitrage, or insider trading; to protect the platform from hacking, DDoS attacks, and other cyber threats; to comply with requests from law enforcement agencies and regulatory authorities.
To respond to your support inquiries via live chat, email, or WhatsApp; to investigate and resolve complaints; to provide technical assistance; to gather feedback on platform features and services.
To send promotional offers, bonus notifications, and platform updates via email, SMS, or push notification (only if you have opted in); to personalize marketing content based on your betting preferences and platform usage; to conduct customer satisfaction surveys.
To enforce deposit limits, loss limits, and session time limits you have set; to monitor for signs of problem gambling behaviour; to process self-exclusion requests and maintain exclusion databases; to provide access to responsible gaming resources and support.
To comply with gaming licence conditions, tax reporting obligations, and other regulatory requirements applicable to h33zk as an internationally licensed operator; to respond to lawful requests from government authorities, courts, and regulatory bodies.
To generate aggregated, anonymized reports on platform performance, member demographics, and betting trends for internal business planning and product development purposes (this aggregated data cannot be used to identify individual members).
h33zk processes your personal data under the following legal bases, as applicable under data protection law:
h33zk does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. However, we may share your data with the following categories of recipients where necessary for the purposes described in this Privacy Policy:
Your payment-related data is shared with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja), and payment gateway operators to process deposits and withdrawals. These providers are contractually obligated to handle your data securely and use it only for transaction processing purposes.
When you play casino games, slots, or live dealer games, certain data (username, bet amounts, game outcomes) is shared with our third-party game studio partners (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to enable game functionality and maintain integrity. Game providers process this data under strict data processing agreements.
h33zk may use third-party KYC verification services to validate your identity documents and verify that you meet the 21+ age requirement. These services are bound by confidentiality obligations and are prohibited from using your data for any purpose other than identity verification.
We share certain technical data (IP addresses, device fingerprints, transaction patterns) with specialized fraud detection and cybersecurity service providers to protect the platform and our members from fraudulent activity. These partners operate under strict data processing agreements.
Live chat transcripts and support ticket data are processed through our customer support platform providers. These vendors are contractually required to maintain the confidentiality and security of your communications.
h33zk may disclose your personal data to gaming regulators, law enforcement agencies, tax authorities, courts, or other government bodies where we are legally required to do so, or where disclosure is necessary to comply with a court order, subpoena, or other lawful request.
In the event that h33zk is involved in a merger, acquisition, asset sale, or similar corporate transaction, your personal data may be transferred to the acquiring entity, subject to equivalent data protection safeguards.
h33zk implements robust technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
In the event of a data breach that poses a risk to your rights and freedoms, h33zk will notify affected members and relevant regulatory authorities within the timeframes required by applicable data protection law. Notifications will include information about the nature of the breach, the data affected, and the measures being taken to mitigate harm.
h33zk retains your personal data for only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, and contractual obligations. Specific retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be attributed to an identifiable individual.
h33zk reserves the right to retain data for longer periods where necessary to defend or pursue legal claims, or where retention is required by a court order or regulatory directive.
Under applicable data protection laws, you have the following rights regarding your personal data held by h33zk:
You have the right to request a copy of the personal data h33zk holds about you. This is commonly known as a "subject access request". We will provide the data in a structured, commonly used, and machine-readable format where technically feasible.
If any of your personal data held by h33zk is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your account settings dashboard. For data that cannot be self-updated (such as date of birth or KYC documents), contact support.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to h33zk's legal obligations to retain data for regulatory and compliance purposes.
You have the right to request that h33zk restricts processing of your personal data in certain situations, such as when you contest the accuracy of the data, or when you believe processing is unlawful but do not wish the data to be deleted.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider without hindrance.
You have the right to object to processing of your personal data where h33zk relies on legitimate interests as the legal basis. You also have the absolute right to object to processing for direct marketing purposes at any time.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
If you believe h33zk has processed your personal data in violation of applicable data protection law, you have the right to lodge a complaint with the data protection supervisory authority in the jurisdiction where h33zk holds its gaming licence, or in your country of residence.
How to Exercise Your Rights: To exercise any of the above rights, please contact h33zk's Data Protection Officer at [email protected] with the subject line "Data Protection Request". We will respond within 30 days of receipt of a valid request. h33zk may request additional information to verify your identity before processing a data subject request.
h33zk uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance platform functionality, improve user experience, and gather analytics data. A cookie is a small text file placed on your device by your web browser when you visit a website.
You can control and manage cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is set. Please note that blocking strictly necessary cookies may prevent you from accessing certain features of the platform.
For more information on managing cookies in popular browsers, visit the help section of your browser (Chrome, Firefox, Safari, Edge).
h33zk operates as an internationally licensed online betting platform. Your personal data may be transferred to, stored at, or processed in countries outside Indonesia, including countries that may not offer the same level of data protection as Indonesian law.
Where h33zk transfers personal data outside Indonesia, we ensure that appropriate safeguards are in place to protect your data, including:
By using the h33zk platform and providing your personal data, you acknowledge and consent to such international transfers where necessary for the provision of our services.
h33zk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform features. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
Material changes to this Privacy Policy will be communicated to members via email to the address registered on your account, or through a prominent notice on the platform homepage. Where required by law, we will obtain your consent before implementing changes that materially expand the scope of data processing or the categories of data collected.
We encourage you to review this Privacy Policy periodically to stay informed about how h33zk protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or h33zk's data protection practices, please contact our Data Protection Officer:
h33zk aims to respond to all data protection inquiries within 30 days of receipt. For urgent security or data breach concerns, please indicate "URGENT" in your email subject line, and we will prioritize your request.
h33zk adheres to strict data protection principles to ensure your personal information is handled responsibly and securely at every stage.
All data transmitted to h33zk is protected by 256-bit TLS encryption. Sensitive data at rest is encrypted using AES-256. Regular security audits and penetration testing ensure ongoing protection.
h33zk does not sell, rent, or share your personal data with advertisers or data brokers. Your information is used solely for platform operation, compliance, and customer service.
Mandatory identity verification protects both you and the platform from fraud, underage gambling, and money laundering. All KYC documents are encrypted and accessed only by authorized compliance staff.
h33zk retains your data only as long as necessary for operational and legal purposes. After retention periods expire, data is securely deleted or anonymized to protect your privacy.
You have the right to access, correct, delete, or restrict processing of your personal data. Contact our Data Protection Officer at any time to exercise your rights under data protection law.
Where data is transferred internationally, h33zk uses Standard Contractual Clauses and equivalent safeguards to ensure your information receives the same level of protection regardless of location.
Read our FAQ for quick answers, review our Terms & Conditions, or contact our Data Protection Officer for privacy-specific inquiries. Your data security is our priority.